Account deletion — iCorreApp

iCorreApp is published by iPacta Solutions. This page explains how to delete your account and what happens to your data. You do not need the app installed: deletion also works from a web browser.

How to request deletion

From the iCorreApp app:

  1. Open the app and tap Account.
  2. Go to Privacy and data.
  3. Tap Delete my account and follow the confirmation steps.

Without the app (from a browser):

  1. Go to www.icorreapp.com.br and sign in with your e-mail and password or with your Google account — it is the same account as in the app.
  2. Open My account → Privacy and data.
  3. Click Delete my account and follow the confirmation steps.

Forgot your password? Use password recovery before signing in.

To confirm the request you type your password and the word DELETE. If your account signs in only with Google and has no password yet, the flow asks you to create one before confirming.

What happens after the request

  1. Immediately: the account is deactivated, sessions are ended and all your public content (listings, requests, profile) goes offline right away.
  2. For the next 30 days (grace period): your data stays stored but inaccessible to the public. To change your mind, just sign in again (with your password or with Google): the app offers reactivation and everything comes back as it was. We send an e-mail with the deadline.
  3. After 30 days: deletion is permanent and irreversible.

Data deleted

Once the 30-day window ends, the following is permanently deleted or anonymized: name, e-mail, photo, bio, address, sign-in credentials, social login links (Google) and the device notification identifier. Your e-mail becomes free for a new registration.

Data retained and for how long

  • Access records (IP address, date and time): kept under confidentiality for 6 months from each record, due to a legal obligation under Brazilian law (Internet Civil Framework, art. 15), and deleted within 7 days after that period ends.
  • Acceptance records of the legal documents: kept for 5 years after deletion, as proof of acceptance; then deleted.
  • Reviews, chat messages and appointments: remain, because they also belong to the other participant, with your identity replaced by “Removed user”.
  • Ad click fingerprint (pseudonymized): 90 days from the click, for fraud prevention and billing integrity.

Nothing else is retained. Consumer accounts have no fiscal records of their own.

Questions and other requests

For your other data rights (copy, correction, information about sharing, contacting the Data Protection Officer), use the Contact us channel, available in the Account area of the app and under My account on the website. Responses take up to 15 days. Full details are in the Privacy Policy (sections 7 and 10).